Refund Policy
We stand behind our service with confidence. Get a full refund within 30 days, no questions asked.
Last updated: April 14, 2026
30-Day Money-Back Guarantee - No Questions Asked
We stand behind our service with confidence. If you're not satisfied for any reason, we'll refund your payment within 30 days of purchase.
1. Eligibility for Refund
You may request a full refund under the following conditions:
- Your request is made within 30 days of your initial purchase
- You have not previously received a refund from UltaVPN
- You purchased a subscription directly from UltaVPN (not through a third-party reseller)
2. How to Request a Refund
To request a refund, please contact our support team using one of the following methods:
- Email: support@ultavpn.com
- Contact Form: www.ultavpn.com/contact
- Live Chat: Available 24/7 on our website
Please include your order number and the email address used for purchase in your refund request.
3. Refund Process
Once we receive your refund request:
- We will process your request within 1-2 business days
- Refunds are issued to the original payment method
- Please allow 5-10 business days for the refund to appear in your account
- You will receive a confirmation email once the refund is processed
4. What is Covered
Full Subscription Fees
Monthly, yearly, and multi-year subscription plans
Add-on Purchases
Additional IP addresses, dedicated servers, etc.
5. What is NOT Covered
Requests After 30 Days
Refunds requested after the 30-day window have expired
Previous Refunds
Customers who have already received a refund
Third-Party Purchases
Purchases made through resellers or third-party websites
Renewed Subscriptions
Auto-renewed subscriptions after the initial 30-day period
6. Account Closure
Upon receiving your refund:
- Your subscription will be immediately cancelled
- You will lose access to premium servers and features
- Your account will remain active with free server access
- You can reactivate your subscription at any time
7. Billing Disputes
If you believe there has been an unauthorized charge or billing error, please contact us immediately. We will investigate and resolve the issue promptly. For credit card disputes, you may also contact your card issuer.
8. Special Circumstances
While our standard refund policy covers most situations, we understand that exceptional circumstances may arise. If you have a unique situation, please contact our support team. We review each case individually and may offer exceptions at our sole discretion.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our service after such changes constitutes acceptance of the new policy.
10. Contact Us
If you have any questions about our Refund Policy, please contact us at:
- Email: support@ultavpn.com
- Website: www.ultavpn.com
Still Have Questions?
Our support team is here to help with any questions about our refund policy or process.