Chat directly with our support team for instant help with setup, troubleshooting, billing, or any questions about UltaVPN.
Click the chat button in the bottom-right corner of your screen to start a conversation with our support team.
Get help configuring UltaVPN on any device
Quick fixes for connection issues
Questions about plans, payments, or refunds
Prefer email or self-service? We have multiple support options to fit your needs.
Quick answers to common questions
Download the UltaVPN app from our website or app store, sign in with your account, and click Connect. We support Windows, macOS, iOS, Android, Linux, and routers.
Try switching to a different server location. Free servers may be slower due to high traffic. You can also try our premium servers included with your plan.
We offer a 30-day money-back guarantee. Contact our support team through live chat or email, and we'll process your refund within 5-7 business days.
Yes! Your UltaVPN plan includes protection for up to 6 simultaneous devices. We also offer router support to protect all devices in your home.